Refund policy

Refund Policy

30 day return window

Liquid I.V. offers a 30 day no-questions-asked return period. If an order is not right for you, contact customer support within 30 days of receiving it to start the request. Include the order number and the email or name used at checkout when available. Do not send an item back before contacting support, because the correct instructions help identify the order and reduce avoidable delays.

Return request

Support will review the order details and explain the next step for the request. Keep the item and order information together while the request is being reviewed. A customer should describe whether the request is a no-questions-asked return, an exchange, or a quality concern. This distinction helps support apply the relevant process without requiring a customer to send unnecessary sensitive information.

Exchanges and quality concerns

Exchanges are supported. If an item arrives with a quality problem, describe the problem and provide the order information so the support team can review it. A return caused by a quality issue follows the same contact-first approach. For both a no-questions-asked return and a return caused by a quality issue, the merchant pays the return shipping cost.

Cancellation before shipment

A cancellation may be requested before the order ships. Contact support as soon as possible with the order number. Once an order has shipped, use the 30 day return process rather than submitting a shipping cancellation. Shipping status can be checked through the Track Order page or through support.

Refund timing and method

After an approved return is processed, the refund is normally sent to the original payment method where possible. Allow 5-10 business days for the refund to appear. The payment provider or financial institution controls the final posting time. A customer should not send a complete credit/debit card number to ask about a refund; the order number is the appropriate starting reference.

Support contact

Customer support is available Monday through Friday from 9:00 to 17:00 at +19394172800 and support@liqquuiidiv.shop. The store address is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. The storefront ships within the United States only, and shipping is free shipping for eligible orders. Normal processing is 1-2 business days and normal transit is 4-6 business days, which can help distinguish an in-transit question from a refund question.

Keep the order record

Keep the order confirmation and any return instruction until the request is complete. The order number is the preferred reference for a refund question. A complete credit/debit card number is not needed for support to review the return status.

Non-Returnable Items

A small number of categories fall outside the 30 day return window at Liquid I.V.: custom or personalized items made to order, clearance and final-sale merchandise, gift cards of any denomination, and hygiene-sensitive or intimate-contact products once the protective seal has been opened. These exclusions are stated here so the limits are known before checkout.

An item that arrives damaged, defective, or different from what was ordered is never excluded by this list. Contact support@liqquuiidiv.shop with the order number and photographs and Liquid I.V. will arrange a replacement or a full refund.

Restocking Fee

No restocking fee applies. Liquid I.V. does not deduct a restocking charge from any refund or exchange, whether the return is a change of mind or a quality problem.

Return Address

The return address is the same as the business address: 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. Do not ship an item to this address before receiving return instructions from support@liqquuiidiv.shop — an unannounced parcel cannot be matched to an order and may delay the refund. The instructions confirm the address and the authorization reference for your specific return.